Support for Registered Users

This area can only be used by users registered with the GESINF Customer Service.
The technical support procedures are defined in the general or special contractual conditions agreed with GESINF at the time of purchasing the product/service.

To send communications to customer support, send an e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

In the e-mail message, please explicitly specify:

• The Customer's name and any reference number of the project/service
• The nature of the request and its priority
• The name of the contact person (if any) at GESINF
• The name of the contact person at the Customer
• Any information useful for narrowing down the request (host system used, software version, application module, etc.).

This area can only be used by users registered with the GESINF Customer Service.
To activate the remote assistance software, after contacting the GESINF support service, click the button below:

Access requires entering the session key provided by the support service.

For users of applications based on the 2G Framework, the possibility is available to send automatic reports following error messages or upon simple request, containing configuration and context information, in order to facilitate support activities by the customer service team. For more information click here.